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Healthcare Training Institute
- Quality Education since 1979
Activity
Professional
Frequently
Asked Questions-
Answers
by Catagory
1. How Courses Work
How
many hours is the course worth?
AZ 10 without photos; AZ 15 with
photos.
How do I take a course over the internet?
1. Go to homestudycredit.com if you are a mental health professiona or activityprofessional.com
if you are an activity director.
2. Click "Content" .
3. Read the content.
4. Complete Answer Booklet.
5. Enter identifying information and payment
authorization code or registration number.
6. Get a certificate with your
name on it, which you can save to your computer, and print.
How
does the audio format work?
1. You are mailed, via first-class mail,
a Course Content manual, CD, and an Answer Booklet.
2. Listen to the CD
and read the Manual.
3. Answer the questions in the Answer Booklet.
4. Return the Answer Booklet to the address on the cover via first-class mail.
5. You will be mailed a personalized Certificate which is shipped within
48 hours of receiving your completed Answer Booklet.
Who owns
Healthcare Training Institute (HTI)?
HTI is a corporation. For more
information, you may visit homestudycredit.com, or activityprofessional.com. Click
the "Instructor" link.
How does your program compare to [some
other program]?
Attending a six hour seminar can cost as much as
$150.
What is your Corporate Tax ID number?
Our
Corporate Tax ID number is 35-1445685
Is there a time limit
to complete the course?
No; at present, we accept any of our completed
Answer Booklets and issue a certificate, regardless of how long it has been since
you purchased the course.
Are courses I ordered long ago still
valid for CE credit?
Yes; there is no continuing education credit
expiration for the courses.
How will I know if I’ve passed?
The questions in the Answer Booklet are simple easy-to-answer questions.
They are not intended to trick you. Don’t be alarmed if they seem ‘too easy’.
If you really want to be sure, of your score you can get anonymous, unlimited
free trials.
1. Click the course content link
2. Select the course you
have taken
3. Fill in your answers, and click the "Score your answers" link
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#2. Answer Booklet
I
did not get 100% on the web, when I know all of my Answer were correct. Or,my
Answer Booklet numbers do not match the CD or Manual numbers, or does not match
the internet.
For "Ethical and Cultural Issues Arising from the
Psychology of Terrorism", the sequence of questions in the Answer Booklet on the
internet is different from the order of questions on your hard copy. Therefore,
rather than just copying a set of letters from your hard copy Answer Booklet,
make sure the questions are in the same order.
When taking the
course on-line do I need to Answer all of the questions at once?
No, you
do not need to answer all of the questions at once. If you choose to complete
the course in more than one session:
1. Print a hard copy of your
Answer Booklet (or write them down).
2. Re-enter these answers when you return
to the site.
3. Then when you have completed all answers, click the "Check
your Score" button.
4. Enter in your authorization code or registration number
to get a certificate.
Your answers will not be saved. See the reason in question
below.
Will my answers be saved from one work sessions to the
next?
1. No, your answers will not be saved from one work session
til the next. That is why we recommend that you write down your answers or print
a hard copy of your Answer Booklet between your work sessions.
2. The reason
we did not build this "save answer" feature into the program is because this feature
requires a "cookie" type of programming code to reside in your computer. Many
computers will not accept "cookie" type programs. Thus, many users would not be
able to access the Answer Booklet if we built in this "save answer" feature.
Can I FAX you my Answer Booklet?
No, because of our
State Continuing Education Licensure Agreements, we cannot send or receive Answer
Booklets via FAX. However, you can receive a certificate today over the internet
by following these steps:
1. Click "Courses and Content" Select your course.
2. Enter in your answers and score. You get anonymous unlimited FREE trials.
3. Enter your registration number or payment authorization code to receive
a certificate.
I forgot to fill in my license number or I put
in the wrong license number on my Answer Booklet.
That’s not a problem;
that information is not mandatory.
Do I need to mail in my Answer
Booklet if I get the certificate online?
1. No, do not mail the
Answer Booklet, if you received your certificate online.
2. Your online record
of successful completion is electronically transferred to our Order Data Base.
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#3 Certificate
Do
I need my license number?
1. No. You do not need your license number
for your certificate. Providing this is optional.
2. Your registration number
on your certificate verifies payment and a passing score of 80% or better.
I must have a certificate today!
1 . Click "Courses
and Cost"
2 . Select a course
3 . Read the content and answer the questions.
4 . Score their answers. You get unlimited anonymous free scoring of answers.
5 . Enter identifying information and receive a certificate with your name,
address, etc. that can be printed or downloaded.
What is the
turnaround time for getting a certificate through the US mail (from the time I
send in my Answer Booklet)?
1. From the time we receive your Answer
Booklet, your certificate is mailed to you via first-class mail within 48 hours.
2. However, keep in mind we are located in Indiana.
3. Allow mailing
time for your Answer Booklet to get to us and mailing time for the certificate
to get to you. Calculate the number of days based upon your experience of sending
and receiving first-class mail to the Midwest.
If you are
running close to your deadline, you can get a certificate today if you...
1. Click the "Courses and Cost" choose the course.
2. Complete the Answer
Booklet.
3. Score your answers. You get anonymous unlimited free scoring
of answers.
4. Enter identifying information and authorization code or registration
number to get a printable certificate downloaded.
Can I read
my answers to you over the phone to your Order Taking Service and fax me the certificate.
1. No, because of our agreement with State Continuing Education
Licensure Boards, we cannot accept your answers over the phone. We need a hard
copy or electronically transferred copy of the your Answer Booklet.
2. If
you have problems with internet access you might use a public computer lab at
a print shop or local library.
3. We cannot accept a faxed Answer Booklet.
Is the certificate I just printed out valid?
1.
All the certificate needs to have to be considered valid is your name, the proper
issue date, the course name and how many CE’s were earned by completing the course
2. The registration number on your certificate verifies your payment and
a passing score of 80% or higher.
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#4. Course Content
In the evaluation
scale found at the end of the Answer Booklet of for each course is 1 low or high?
1 is low and 5 is high.
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#5. Course Cost
Is
an Answer Booklet included in the pricing of a course?
Yes, when
you purchase the Audio Format a complete course, for example a 10 hour course
for $85, you get the Course Manual, CDs, and one Answer Booklet.
Answer Booklets
may be purchased separately if more than one person is taking the course. This
"Group Rate" is explained on the Registration Blank panel of our Brochure and
does not apply to internet orders.
How much do the courses cost?
1.
A 10 hour course is $85.
2. Click "Courses & Cost" to get Course Titles, Cost,
and number of CE hours.
Why does it cost so much for an Answer
Booklet and Manual that is only photocopied piecest?
1. What the fee is paying for is the continuing education credits needed for professional
relicensure.
2. What the fee also pays for is the development of the Course
Content and Answer Booklet.
3 . The fee also pays for the process that it
takes to initiate and maintain provider status and CE Credit approval and CE Credit
acceptance.
4 . The average cost of a 6 hour seminar is $150. Our 6 hour
home study course is $65.
The Brochure states the Answer Booklet
is cheaper. Why can't we get this discounted Answer Booklet price on the internet?
1. The discount price for the purchase of an Answer Booklet only
is intended to apply, as indicated in the brochure, to Group Orders.
2. So
the discount for the purchase of an Answer Booklet is given for people who purchase
a full price course and additional answer booklets.
3. Therefore, the discounted
Answer Booklet price is based on a multiple purchase of the same course and not
just a single purchase over the internet.
4. This is a price break intended
for a group purchasing more than one item.
5. A 10% discount is available
on the internet if you purchase more than one Course over the internet.
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#6. Credit Card Charges
How will the charge appear on my credit card statement?
The charge will appear on your credit card statement as from the" Healthcare Training
Institute." The website won't take the last three digits of my credit card.
1. Only enter in the digits that appear on the front of your card
2. You
don't need to enter the 'authorization' three digits that only appear on the back
of your card.
3. Do not put any spaces or dashes between the numbers of your
credit card.
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#7. Continuing Education (CE) Approvals
After reading your CE Approvals page my question is still not answered.
1. If you cannot find your profession and/or state in "CE Approvals",
your state either does not accept home studty or accepts less than 10 hours of
home study.
2. Click CE Regulations to access your professions CE requirements.
3. We do not propose to be the definitive sources of CE Approval information.
The telephone number of your board may be found on "CE Approvals" page. Please
call your Board for answers to specific questions that cannot be found on our
site.
Is the course approved for Ethics hours in my state?
1. Click "CE Approvals"
23. If your state and/or profession is not listed,
your state either does not accept home study, or accepts less than 10 hrs of HS.
3. The following are the Ethics hours that we offer: PC-6 hrs of Ethics;
CB-10 hrs of Ethics; PT-4 hrs of Ethics; and EC-3 hrs of Ethics. As you can see,
for example, PC is worth 6 hours of credit total, and all 6 hours can count for
Ethics.
4. If your state only requires a minimum of 3 hrs of Ethics and you
take a 10 hr course, the remaining hours can "count" toward you total requirement..
5. If you have any other questions regarding the requirements in your state,
call your Board.
When is my CE Deadline?
1. Each
state sets a different deadline date for different professions.
2. Many deadlines
are listed by clicking CE Approvals
Validity of Certificate: Would
a certificate on the website be equally valid?
Your web certificate
has a date, your name, the course name and number of CE’s earned, and your registration
number. That’s all that needs to be on a certificate to be considered valid.
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#8. Instructors
I
would like more information about the Healthcare Training Institute.
The Healthcare Training Institute was founded in 1979. The main purpose of the
Institute is to provide continuing education credits for professional relicensure
purposes. HTI is approved by the American Psychological Association, and the Association of Social Work Boards. More
information can be found by clicking the "Instructors" link
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#9. Registration Number
Why do I need my Registration Number?
Your Registration number
or credit card authorization code verifies your payment and is needed to receive
an online certificate.
When do I receive an Authorization Code
and when do I receive a Registration Number?
1. Both numbers are
equally valid for receiving a certificate.
2. When you enter your credit
card number on the Order Form you are electronically issues a Payment Authorization
Code, which you can use to get a certificate online.
3. When you call in
an order and give your credit card number to our Order Taking Service the operator
will give you a Registration Number, which you can use to get a certificate online.
4. Authorizaton Codes are gnerated by the secure Credit Card Merchant system.
Registration Numbers are generated by our Order Data Base on the Order Taking
Service Operator has entered you order and successfully processed your credit
card charge.
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#10. Internet Problems
I
can't figure out how to do the course online.
1. Complete
Answer Booklet. You get FREE Scoring with anonymous unlimited trials.
2.
Mail or, submit online, completed Answer Booklet. Pay by mail, phone, or online.
3. Certificate for Licensure Renewal is received instantly online or mailed
to you!
I clicked the link and it would not take me to where
I wanted to go on your website.
E-mail webcc@homestudycredit.com
with and be sure to...
1. Enter the Subject of your e-mail "Broken Link"
2 . The title at the top of the page
3 . The specific underlined (linked)
words. i.e. the exact link that has been broken
How can I get
my score online?
1. Click Answer Booklet and answer the questions.
2. Click "Check your Score"
button.
3. You get unlimited anonymous free trials to get a score of 80%
or higher
4. Enter identifying information and payment authorization code
or registration number.
5. Get printable certificate to download or select
to have the certificate mailed to you.
Since certificates are mailed via
First Class mail, allow 3-4 days mailing time from Indiana.
Do
I have to do my internet format course all in one session?
1. No-
You can print the Answer Booklet to complete at your leisure.
2. However, the website will not save your answers from session to session.
3. To save the answers from session to session, programs known as "cookies"
need to reside on your computer. Some computers will not accept "cookies". For this reason, we do
not use "cookies" which would facilitate the saving of your answers.
Can I order one course in the internet format course and a second different
course in the audio format?
Yes, you need to make two separate orders,
specifying ‘internet format’ for one, and ‘audio format’ for the other one. Since
orders require two separate processings the 10% discount does not apply.
I ordered the Audio Format. Can I switch todo the same course I ordered
and take the internet format on the web?
Yes, just enter in your
payment authorization code or registration number to get an online certificate.
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#11. Audio Orders
My
CE deadline is soon and I ordered the Audio Format!
1. Take your
course on line by clicking Course Content. To get your certificate instantly use
the Registration Number printed on your receipt.
2. If you do not want to
take the course on the internet, prior to mailing via First Class Mail, put today's
date on the bottom of the cover of their Answer Booklet. We will back date your
certificate, since that was the actual date of course completion.
3. Do not
mail your Answer Booklet via any form of specail, certified, or express mail.
This will cause processing delays due to the special pick-up at the window required
by the post office. First Clas mail is deposited directly into our PO Box and
picked up daily. However, window pickups are only conducted on a 7 to 14 day cycle
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#12. Payment
I bought
the course a long time ago. Can I still get a certificate?
Yes,
there is no expiration date on course materials.
Will I receive
a receipt?
1. If you provide a valid email address, you will receive
a receipt via email.
2. If they have ordered the audio format, a receipt
is affixed to the outside of the padded envelope which contains their order. The
receipt is enclosed in a clear plastic shipping envelope affixed to the padded
envelope.
I do not have a credit card number to be given at
the time of their order.
We operate on a cash basis only. No credit
is extended, which would result in issuing a billing statement. If you do not
have a credit card number, you might write a check and follow the directions given
on the Order Form.
Can I pay by check?
1. Yes. You
can send a check as payment with the order form on the back of our brochure in
any regular envelope.
2. If you don’t have a brochure, print a hard copy
of the Order Formn and send a check if you wish the Audio Format.
3. Or you
can print a hard copy of a completed Answer Booklet page and send a check for
the course cost.
Make check payable to Healthcare Training Institute. Mail
it to:
Healthcare Training Institute
9801 Fall Creek Rd
Indianapolis,
IN 46256
Can you just bill me for the course or can we send you
a Purchase Order?
1. No, we operate on a cash basis, and only mail
courses after we have received payment.
2. We can send an invoice should
you need to generate a check.
3. We can send a W-9 should you need one for
tax reporting purposes.
4. Make these requsts from our Order Taking Service.
What is your Corporate Tax ID number?
Our Corporate
Tax ID number is 35-1445685.
May I be refunded for the 10% discount
I would have received if I would have ordered all my courses together?
No, by ordering courses all together, processing time is saved. This saved processing
by ordering severals Courses at once, allows us to offer the 10% discount.
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#13. Refund
I have
received the Audio Format of the course and I would like a refund.
1. No Return Authorication Code is needed or reason given for return
2. Mail
mail course via first -class mail to:
Heatlhcare Training Institute c/o Advantage
Mail,
PO Box1865,
Elkhart, Indiana 46515-1865.
3. Include your
name and address, your credit card number and exp. date is needed if the original
order was placed on you credit card.
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#14. Shipping Time
How
long will it take to get my Internet Format course?
1. There is
no shipping time becasue you take the Course over the internet and nothing is
sent to you, unless you choose to have your Certificate sent via First Class mail.
2. From the time you order, your order is shipped within 48 business hours,
via first -class mail. You should receive your order approximately 3-5 days after
it is shipped, provided there are no problems with the U.S. mail, depending upon
the time for the mail from Indiana to where you are.
How are
materials shipped in the mail?
First- Class mail. If using the audio
Format, your Answer Booklet should be returned to the address on the cover first
-class maill. Any form of special delivery mail will create delays due to the
special pickup at he window required by the post office. window pick-ups are only
made on a 7-14 day cycle.
Your brochure stated I would receive
my order in 48 hours it took a week for me to get it.
1. The brochure
states the order will be shipped within 48 hours, not that you will receive your
order in 48 hours.
2. You need to allow time for shipping from Indiana via
first -class mail, assuming there are no problems with the mail.
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#15. Authorization Codes
Why do I need my Authorization Code or Registratin Number?
Your Registration number or credit card authorization code verifies your payment
and is needed to receive an online certificate.
When do I receive
an Authorization Code and when do I receive a Registration Number?
1. Both numbers are equally valid for receiving a certificate.
2. When you
enter your credit card number on the Order Form you are electronically issues
a Payment Authorization Code, which you can use to get a certificate online.
3. When you call in an order and give your credit card number to our Order Taking
Service the operator will give you a Registration Number, which you can use to
get a certificate online.
4. Authorizaton Codes are gnerated by the secure
Credit Card Merchant system. Registration Numbers are generated by our Order Data
Base on e the Order Taking Service Operator has entered you order and successfully
processed your credit card charge.
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#16. Procedure
How
do I take a course over the internet?
1. Go to homestudycredit.com
if you are a mental health professiona or activityprofessional.com if you are
an activity director.
2. Click "Content" .
3. Read the content.
4. Complete Answer Booklet.
5. Enter identifying information and payment
authorization code or registration number.
6. Get a certificate with your
name on it, which you can save to your computer, and print.
How
does the audio format work?
1. You are mailed, via first-class mail,
a Course Content manual, CD, and an Answer Booklet.
2. Listen to the CD
and read the Manual.
3. Answer the questions in the Answer Booklet.
4. Return the Answer Booklet to the address on the cover via first-class mail.
5. You will be mailed a personalized Certificate which is shipped within 48 hours
of receiving your completed Answer Booklet.
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