CD Tracks
Track #1
Two Magic C's to Get Your Administrator's Support - Question 1
Track #2
Developing Clout with Nursing - Question 2
Track #3
Conquering Your Conflict Avoidance - Question 3
Track #4
Priorities & Strategies for Your Wish List - Question 4
Track #5
How to Get 'Em to Follow Through! - Question 5
Track #6
Five Ways to Gain Respect - Question 6
Track #7
Getting PT, OT, and Speech Schedule Coordination - Question 7
Track #8
Grumbling, Complaining, & Over-Apologizing - Question 8
Track #9
6 Proven Steps to Getting Cooperation - Question 9
Track #10
Levels of Emphasis - Question 10
Track #11
Obstacles to Gaining Staff Support - Question 11
Track #12
Overcoming Uncertainty - Question 12
Track #13
Commit to Change - Question 13
Track #14
6 Steps to Success - Question 14
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Instructor's Guide for CD Training
Part I: Inservice Training Instructor's Guide for CD
Part II: Manual of Articles
Section 1
Assessment of Culture Change Non-Compliance - Question 15
Section 2
Gaining Support for Transporting - Question 16
Section 3
Defeating Your Worst Enemies for Gaining Support - Playing the Blame Game - Question 17
Section 4
Developing a Script for Your Reply to "Busy and Short" - Question 18
Section 5
Creating a "Broken Record" Script to the "Busy and Short" Reply - Question 19
Section 6
The Basics Regarding Dealing Effectively with Distractors, Detours, and Diversions - Question 20
Section 7
Strategies for Replying to "Not Now", Irrelevant Chatter, Silence, and Denying - Question 21
Section 8
Effective Strategies for Replying to Blaming and Verbal Abuse - Question 22
Section 9
Effective Strategies for Replying to Joking and "I intended to..." - Question 23
Section 10
Effective Strategies for Replying to Poor Me, Physical Symptoms and Negative Body Language - Question 24
Section 11
Effective Strategies for Replying to Apologizing and Debating - Question 25
Section 12
How to Handle Your Unidentified Feelings & Anger - Question 26
Section 13
Effective Script Delivery: Friendly, Professional, and Positive - Question 27
Selected Readings, Bibliography/Authors/Instructors
Concluding Commentary